Shopping with Teramasu

Do you accept returns?

We offer store credit or exchange within 10 days of purchase or delivery.
Because many of our pieces are one of a kind, this allows you to find something you truly love.

 Do you offer refunds?

We do not offer standard refunds. However, we are always happy to work with you to ensure you find a piece that feels just right.

 What if I’m unsure before purchasing?

We’re always happy to assist.
Call or text us at 910-315-0743 for styling, sizing, or a closer look at any piece.

 Can I see more details before buying?

Yes—many of our clients reach out for additional photos or videos before purchasing. We’re happy to provide a closer look.

 Are your pieces one of a kind?

Many of our designs are one of a kind or created in small quantities, making each piece feel personal and unique.

 Do you offer custom jewelry?

Yes, we specialize in custom-designed pieces.
Custom and personalized designs are final sale.

 How do I return an item?

Please contact us prior to shipping your return so we may provide authorization and ensure we are available to receive it.

 How long does store credit last?

Your Teramasu store credit does not expire and may be used at any time.

We’re always here to help you find something you truly love.
Call or text us anytime at 910-315-0743.